Shipping Information: Most items purchased will be shipped out within 48hrs or less unless on a weekend or holiday. If there is a problem we will contact you. Please note if you have contacted us for a custom prop or custom project you will have been given an allotted ship/work time in the quote.

We do not offer returns or refunds unless an item has been damaged in shipping, every prop that leaves our shop has been 100% tested and looked over before it is shipped.

If you have received an item and it is DOA call us the moment the package arrives and we may constitute a refund and or return at our discretion. If an item is damaged in shipping, UPS, which is our main carrier, will be held responsible, we do not ship any item uninsured.

If a refund is given, it will be when the carrier reimburses Kentucky Special FX and not before.

If for any reason you need to have an item shipped USPS please let us know, we understand that military based families sometimes can not recieve items through UPS or other carriers and with that being said we will ship USPS if the need arrises ( Please inquire by phone or email about shipping with a different carrier than UPS ). By making a purchase on our webiste you agree to the above terms and conditions.